Internet Order Policies, Parish-Supply.com
Contact Information
- Toll-Free: 800-333-2635
- Direct: 315-455-1100
- Email: orders@parish-supply.com
- Business Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern (closed weekends and holidays)
Terms of Sale
By placing an order on our website, you agree to the following terms and conditions:
- All orders are subject to product availability and confirmation of the order price.
- Orders are processed promptly during regular business hours.
- Shipping times may vary depending on availability and destination.
- We reserve the right to cancel or refuse any order in cases of pricing errors, suspected fraud, or supply constraints.
Payment Methods
We accept major credit and debit cards through our secure checkout, powered by Stripe, as well as Affirm
All transactions are processed securely at checkout.
Sorry, no C.O.D. payments, PayPal, or wire transfers.
All refunds are issued to the original payment method.
Affirm financing is subject to credit approval.
Shipping
- Orders are shipped via FedEx Ground unless otherwise specified.
- Refused or undeliverable shipments incur a $10 handling fee plus return shipping.
- Inspect deliveries upon receipt and report any damages or shortages within 7 days.
Returns and Refunds
We want you to be satisfied with your purchase. If you need to return an item:
- Request a Return Authorization
Email orders@parish-supply.com or call 315-455-1100 (Mon–Fri, 8 AM–5 PM ET) with your order number, item, and reason for return. We’ll provide an RMA and instructions. - Eligibility
- Return requests must be made within 30 days of delivery.
- Items must be unused, in original packaging, and include all manuals and accessories.
- Special-order items are non-returnable unless they arrive damaged or defective.
- Restocking & Refunds
- Non-defective returns may be subject to a 15–20% restocking fee.
- Refunds are issued to the original payment method within 7 business days after inspection.
- Shipping charges are non-refundable. If original shipping was free, our actual outbound shipping cost may be deducted from the refund.
- Damaged or Defective Items
- Report damage within 7 days of receipt. Keep all original packaging for carrier inspection.
- We’ll arrange a replacement or refund after inspection.
Review Invitations & Customer Consent
We may send one follow-up email after your purchase inviting you to review your order. You can opt out anytime via the unsubscribe link or by contacting orders@parish-supply.com.
We comply with applicable privacy and data laws (see our Privacy Policy).
Typographical Errors
If a product is listed with incorrect pricing or information, we may cancel the order.
If payment has been processed, a full refund will be issued promptly.
Last Updated: 10/16/2025
